Delivery Information

WE PROVIDE DELIVERY to the UK Mainland from Monday to Friday.

As our products are hand made and not kept in stock, orders will normally be despatched within five working days of receipt via a 48 hour courier service, so you can expect your order to be with you within seven working days.
 
DELIVERY INSTRUCTIONS: In the unlikely event that your goods arrive damaged, DO NOT ACCEPT DELIVERY the goods will be returned to us where a replacement can be despatched or a refund issued. If the goods are accepted damaged, no replacement or refund will be issued. Also ensure that someone is available at the given delivery address to sign for the goods. Please be clear on these points before ordering.
 
Please note that the delivery cost is to MAINLAND UK ONLY (excluding Scottish Highlands & Islands). 
If you are unsure whether any of the delivery options below are applicable to you please contact us directly.
 
REMEMBER IF IN DOUBT ASK
 
The following exceptions will incur a 60% delivery surcharge:
 
Next Working Day Deliveries
Scottish Highlands and Islands Deliveries - Zone 2 
Northern Ireland & Isle of Man - Zone 3
 
Zone 1 - Standard delivery charge 
England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.
 
Zone 2 - Standard delivery charge + 60% surcharge 
The Highlands and Islands of Scotland - postcodes HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
 
Zone 3 - Standard delivery charge + 60% surcharge 
Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.
 
Please note that the 60% surcharge to zones 2 & 3 are based on the standard Parcel Force 48hr service surcharges imposed on us. For more information please view this link: http://www.royalmail.com/portal/rm/content1?catId=25900681&mediaId=25900686
 
Sorry no international deliveries (Please note that we classify the Channel Islands as an International destination).
 
CAN I COLLECT?
 
Yes, it’s not a problem to collect. Find us HERE. Please note that collections are only possible during normal working hours:
 
Monday-Thursday: 08:00-17:00 
Friday: 08:00-15:30 
Saturday & Sunday: Closed